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Double Point Deduction for One Single Night's Stay

Question asked by jackchuwenchen on Oct 15, 2018
Latest reply on Oct 15, 2018 by communitymanagers

Dear Sir/Madam,


My account number is I have purchased a night stay (Oct 10th to Oct 11th) in Four Points by Sheraton Bali, Kuta on September 16th, 2018, together with my points redemption on some other hotels. For some reason I have been charged my points again on the day I spent my night in. Altogether I have been deducted 17.5K*2=35K points for one night stay in the hotel. Please investigate and reverse one of them.communitymanagers



Wenchen Chu