Nice job on phone interaction with associate named Roy in Texas ( ? ) he acknowledged my concern and provided information. He also moved the issue up the chain of command appropriately. Thanks Roy !
Thank you winington12,
It is wonderful to take the time to point out an associate who is doing a great job at their job. We have reached out to Roy's team to let them know about your positive comments.
All the best,
The Community Managers
It’s good to hear that it’s not all doom laden over at Marriotts customer services...
I also had conversations with Roy. He is a great.!!!
Of course Roy is great, where is he located? LOL
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