AnsweredAssumed Answered

first rewards event confusion

Question asked by mvanderhaar on Sep 28, 2018
Latest reply on Sep 28, 2018 by arizonatag

I just had my first event.  I booked a meeting room for an "interview" for 2 people and paid $250 for half a day.  I got a signed and countersigned contract by the meeting coordinator.  I asked her to post the event via the group posting tool and she said that without any nights she could not do that.  I have yet to receive my invoice even though I asked for it 2 times.  I asked when points would be posted and she said

"They are available for us to request in 10-14 business days after the event concludes."

So is the hotel responsible for posting points and what does she mean about "waiting for  them to be available to them to request?

I would appreciate any insight.  Trying to make platinum by the end of the year so even though I sat in a meeting room by myself for 2 hours I thought it was worth it.