painedplatinum

Check Your Folios!!!!!

Discussion created by painedplatinum on Sep 28, 2018
Latest reply on Oct 2, 2018 by muppetwrangler

In nearly 800 separate stays at Marriott properties, I've never reserved a room at one rate and had the hotel charge another rate upon checkout. That is, until the big MERGE...

 

I stayed one night at a Fairfield Inn & Suites on Aug.19th. It was a prepaid $79 rate. The folio listed $99. At the time, I honestly thought I may have made a mistake, but nope, I checked the original reservation and it was, in fact, a $79 rate. The hotel charged my credit card the additional $20. I was getting ready to leave the country for a few weeks, so I neglected to follow up at the time.

 

Well, what I thought was just an odd occurrence has now repeated itself. I checked out of a Courtyard this morning and the rate on the folio was $166 vs the $149 that was booked. I have no idea what is going on or how this is even possible, but check your folios, gang!!

 

I called the Courtyard and the FD associate apologized and is correcting the error, but this shouldn't be happening.

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