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Merger Issues

Question asked by limarc on Sep 26, 2018
Latest reply on Sep 27, 2018 by verysuiteboy

Is anyone else missing reservations from your online account after merging your two accounts? I’ve been missing one for about two months now since I did the merge. I did call the property direct just after I noticed and they assured me that the reservation is in the system and they sent me a brief email confirmation. I also became a SPG member because of a mistake on my part. I’ve only stayed once at one of their properties....that’s why I even had a SPG account. Now when I sign into my Marriott account...I am welcomed as a SPG member. I asked to be reassigned a Marriott account number.....I was informed that it can’t be done.