According to the SPG site, I can only book a single room with points. I have to take two rooms.
I would like to ask if I can make two separate reservations with points for two rooms at the same time ?
The website is glitchy or it could be an availability issue that they don't have the number of "standard" rooms available. You're allow nine (9) rooms via Redemption points. Call reservations member support Marriott Rewards Phone Number and Customer Service Information . T&Cs say this:
3.2 Rooms at Participating Properties.A Member may redeem Points for single or double standard rooms at Participating Properties (“Award Redemption Stay”) including, without limitation, for Free Night Awards, Upgrade Awards, Cash + Points Awards, and PointSaversTM Awards.
3.2.a. Redeeming Points for an Award Redemption Stay is subject to availability at the time of reservation. Advanced reservations are required and must be booked through the Marriott Channels as described in Section 1.2.b.
3.2.b. When making a reservation at least twenty-four (24) hours in advance, a “Redemption Award” will be added to the stay automatically, provided the Member has sufficient Points for the entire stay, and the Redemption Award will be activated upon check-in.
i. Redemption Awards are required for reservations which use Free Night Awards, Upgrade Awards, Cash + Points Awards, and/or PointSaversTM Awards.
ii. Redemption Awards are valid only for individual travel and are not valid for group travel, package tours, conventions or other special rates and/or package programs, food and beverage credits, incidental expenses, or service charges.
iii. A paper copy of a Redemption Award will be issued only upon request and may be obtained by contacting Member Support for a charge of U.S. $10 per paper Redemption Award. Paper Redemption Awards cannot be reissued if lost, stolen or otherwise destroyed.
3.2.c. The standard guarantee and cancellation policies of a Participating Property will apply to Award Redemption Stay reservations including, without limitation, all minimum length of stay requirements, credit card guarantee requirements and charges for late cancellation, no-shows, and early check-out.
i. A Point refund may be issued for a stay that is less than the number of days on the Redemption Award, but the Member must inform the Participating Property’s front desk in advance of the early check-out time in order for the Point refund to be issued to the Member’s Account.
ii. If a Member fails to cancel a guaranteed Award Redemption Stay reservation within the permitted cancellation period, the Participating Property will charge the applicable cancellation fee to the credit card provided by the Member at the time the reservation was made and the Points that were redeemed will be re-deposited into the Member’s account.
3.2.d. The amount of Points required per night to obtain rooms at Participating Properties varies by the category of the Participating Property and the room types available at the Participating Property, length of stay, and may also vary by time of year. A list of Participating Property categories is available on the Loyalty Program website under USE AT HOTELS. The Company may change a Participating Property’s category at any time.
3.2.e. When redeeming Points for an Award Redemption Stay, the Award Redemption Stay includes the cost of a single or double standard room at a Participating Property, room tax/service charge, and extra-person charges, if any. All other charges, including incidentals, resort fees and The Ritz-Carlton Club level charges, are the responsibility of the Member and are not included in the Award Redemption Stay.
i. Standard rooms vary between Participating Properties and Participating Brands. Upgraded rooms, including upgrades based on size, view, services, and/or suites, are available at a higher Points cost, as described in Section 3.3.
ii. With an Award Redemption Stay, bedding and smoking preferences may be requested, but are not guaranteed.
3.2.f. A Member who redeems Points for a Free Night Award stay of at least four (4) nights may receive a fifth free night (“Fifth Night Free Award”). The free night offer applies only to the fifth consecutive night within the same Award Redemption Stay for which the Free Night Award was ordered. There will be no Points refund or free night credit for any unused portion of a Fifth Night Free Award. Point values are based on a standard room only (does not apply to premium room) and may vary by length of stay and hotel category.
3.2.g. Members will not receive Points or Miles for the Award Redemption Stay portion of their stay.
3.2.h. An Award Redemption Stay at a Participating Property is considered a Qualifying Stay and as such the Member will receive Elite Night Credit toward earning Elite Membership Status or Lifetime Elite Membership Status; however, the Award Redemption Stay will not count toward achieving any milestones required to obtain a promotional Award. Members who redeem Points for additional guest rooms will not receive Elite Night Credit for those rooms; it is only given for the guest room in which the Member stays.
3.2.i. A Member may redeem Points for up to a total of nine (9) guest rooms at the same Participating Property over the same dates. When doing so, the Member agrees to make legitimate Point redemption reservations in good faith for use by the Member and his or her invited guests only, and not for any other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand. The Company reserves the right to cancel any reservations it believes to be in violation of the Program Rules.
3.2.j. If a Participating Property exits the Loyalty Program for any reason after a Member makes an Award Redemption Stay reservation but before the Member’s stay, the Company will use reasonable efforts to have such former Participating Property honor the reservation or assist in arranging equivalent accommodations nearby; however, the Company cannot guarantee that any Awards, upgrades or any other benefits a Member may earn under the Loyalty Program will be honored.
3.2.k. Points acquired through ownership of an interest at a Marriott Vacation Club or Marriott Grand Residence Club property may not be used to request an Award Redemption Stay reservation at a Marriott Vacation Club, Marriott Grand Residence Club or Vistana Signature Experiences property.
3.2.l. Points acquired by a Vistana Signature Experiences owner who converts his/her vacation ownership interest to Points pursuant to Vistana’s SPG Conversion program terms and conditions may not be redeemed at a Vistana Signature Experiences, Marriott Vacation Club or Marriott Grand Residence Club property unless otherwise permitted.
3.2.m. An Award Redemption Stay at destinations outside the United States is subject to all required government approvals, restrictions, applicable taxes and/or service charges. Awards do not include United States federal inspection fees or any other fees, expenses, surcharges, taxes or other costs or expenses that may be imposed by foreign governments for international travel.
3.2.n. Blackout dates refer to a limited number of dates when a Participating Property could choose not to permit Members to redeem Points for Awards, but the Company has a “No Blackout Dates” benefit so that if there is a standard room available for booking by any means, whether by cash, credit or Points, then a Member can reserve the room using Points. The following properties either do not participate in or do not fully participate in the No Blackout Dates benefit at this time:
Yes. Apparently I will have to make two separate bookings and it will be ОК.
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