So I have been experiencing a number of fails since the merger. I actually was a SPG and Ritz Carlton member prior to the merger and wondering if anyone else is having the same problems. I combined the accounts as suggested by the company. Now have a whole new account number. When I tried to book a room that was a former SPG property it says my account number is invalid. But the scariest part is I had booked a number of rooms with points pre merger that have since dropped in redemption value. Called the customer service and hotel and was assured no problem to cancel. So I booked the same rooms at the new rate went to cancel the old ones and the points never reposted to my account. We are talking about 5 different set of 5 nights at 441K points a set so its a whole LOT of points I have had to earn and now disappeared. Called customer service and was put on hold for 1 hour 41 minutes and then was told it was glitch in system and will post within 48-72 hours. So 72 hours past no points and I shot an email off to customer service and got the generic received your email response and will get back to you.
I could really use the 2 million points to make plans right now which I can't do because it seems like the points have disappeared into oblivion. Has anyone had this problem and have they been successful getting a response from the customer service? Also I am missing lifetime night credits not that it is going to make a difference.