AnsweredAssumed Answered

Escalate a Complaint

Question asked by mselvaggio on Sep 17, 2018
Latest reply on Sep 17, 2018 by pey

How do I escalate a complaint to someone that can actually help?

I am sure I am not alone, but I can't make points reservations on the website, I have been on the phone for over 35 minutes and they still can't figure it out.  I am supposed to have Ambassador service, and every time I call I get disconnected.  This merger is a mess, and I don't have the time to spend hours doing something as simple as making a reservation! 

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