AnsweredAssumed Answered

Cancellation policy for Platinums

Question asked by craig.dubois on Sep 14, 2018
Latest reply on Sep 17, 2018 by arizonatag

I am Lifetime Plat Premiere, and other than main resorts, have never had a problem with having to cancel a room and getting charged a day / fee.


Tonight, I had to make a lte cancellation (supposed to arrive tomorrow), and the phone rep said I would be charged!


I protested, I have never been charged by that hotel (I have stayed many times!)


Finally he changed it to no fee, but he seemed miffed about it.

He said I had to cancel within their time frame to not be charged.

Hasn't this always been a benefit of being LPP?

Has anyone else noted this change?