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Marriott account completely disappeared - how to get help?

Question asked by kellykellykelly on Sep 14, 2018
Latest reply on Sep 19, 2018 by communitymanagers

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Hi - I am a Marriott gold status member and when the merger happened, my Marriott account completely disappeared. I am only able to log in with all login attempts (native Marriott app, website, different browsers, etc) to an SPG account now that I barely used (but was previously linked). It won't let me link my Marriott account to it as it says it's linked to a separate account with different credentials. I have tried calling several times, but give up after waiting on hold for 25+ minutes. I also opened a case online about 15 days ago and still haven't heard back.

I understand there are merger issues, but the account I always used is completely gone. Any suggestions on how to get this fixed soon?

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communitymanagers Sep 14, 2018 11:01 AM

Hi kellykellykelly,

We are sorry to hear you are experiencing these issues. If you would like us to look in to this on your behalf, please send us a support request (by clicking on the support tab above) with account numbers, open case number and as much information as you can provide.

We look forward to hearing back.

Whitney

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kellykellykelly @ communitymanagers on Sep 17, 2018 4:58 PM

Thank you! I will pull up all of that info and open a request!

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kellykellykelly @ communitymanagers on Sep 19, 2018 12:22 PM

Hello communitymanagers - I submitted a support request as suggested and haven't heard back. Did it go through properly or do I need to re-send? Or is the queue just backed up? Many thanks.

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communitymanagers @ kellykellykelly on Sep 19, 2018 12:30 PM

Hi kellykellykelly,

We received your Customer Support Request and reached out to our team on your behalf. We just sent you a direct message with information. Because the information is specific to your account, we can't comment further on this thread.

Best,

Beth

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communitymanagers Sep 14, 2018 11:01 AM
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Hi kellykellykelly,

We are sorry to hear you are experiencing these issues. If you would like us to look in to this on your behalf, please send us a support request (by clicking on the support tab above) with account numbers, open case number and as much information as you can provide.

We look forward to hearing back.
Whitney
1 person found this helpful
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- kellykellykelly @ communitymanagers on Sep 17, 2018 4:58 PM
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  Thank you! I will pull up all of that info and open a request!
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- kellykellykelly @ communitymanagers on Sep 19, 2018 12:22 PM
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  Hello communitymanagers - I submitted a support request as suggested and haven't heard back. Did it go through properly or do I need to re-send? Or is the queue just backed up? Many thanks.
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  - communitymanagers @ kellykellykelly on Sep 19, 2018 12:30 PM
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    Hi kellykellykelly,
    
    We received your Customer Support Request and reached out to our team on your behalf. We just sent you a direct message with information. Because the information is specific to your account, we can't comment further on this thread.
    
    Best,
    Beth
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Marriott account completely disappeared - how to get help?

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