I have 100 nights. I am platinum premier life. Now I am told only actual stay nights count and not nights earned? I stayed 64 nights this year but have 100 nights earned for the year. What is the transparent correct answer?
Do you have the requisite spend (only room rate $'s = > $20K). My understanding is that it's EQNs that would include rollover (last year only), promo, etc. Nights, not just butts in beds. I don't have 100 heads on a pillow, but my "app" says I have the requisite nights 120+including those mentioned above, just not the requisite $'s. Any qualified night should be included in the calculation.
Were the other 36 rollover from last year? Maybe that is why? Otherwise I am under the impression 100 nights earned in 2018 plus 20k in spend on said nights is what is required. Are you calling spg or marriott? Where did the 64/100 nights originate from?
platlife So if deedee69 is Premier Platinum, why would rollover nights count for Premier Platinum, but not count those same nights against the Ambassador qualification. From the program T&Cs - both are based on qualified nights, it's the earnings that are only on stays for the Ambassador qualification:
4.2.b. To achieve or renew Elite membership status, the following number of Elite Night Credits (“Minimum Requirement”) must be earned through (i) nights stayed at Participating Properties or (ii) Rewarding Events between January 1 and December 31 of any given year:
i. Silver Elite: 10 to 24 Qualifying Nights
ii. Gold Elite: 25 to 49 Qualifying Nights
iii. Platinum Elite: 50 to 74 Qualifying Nights
iv. Platinum Premier Elite: 75 to 100 Qualifying Nights
v. Platinum Premier Elite with ambassador service: 100 Qualifying Nights and $20,000 U.S. dollars in qualified annual spend based on Qualifying Charges earned on Stays only.
Sorry that wasn't my intention to imply that. What I was trying to get at was finding out where those 100 nights came from The reason is that maybe since this is a former SPG status and newly created Marriott status that it's quite possible a glitch is causing this.
NOTE: You began with Events between January 1 and December 31. On December 26, 2018 I began a stay in Las Vegas and checked out on January 1 (as you can't actually count the 31st of December night without checking out on January 1). I called the hotel multiple times, spoke with managers, called the rewards line to confirm. I also then was told what spending counted towards the 20k $$, so I spent 4k during Dec 26 and January 1. I then rechecked into the Westin las Vegas on January 1 and departed January 2 for a separate stay so that my December 31st stay counted. I was actually told by the Marriott Rewards line that I didn't need to check out as they would count any night in 2018 and $$$ spent up until 11:59pm on December 31 at the hotel (excluding the SPA) towards the $$$ requirement (in room dining, hotel restaurant included). So I ordered movies, did room service, etc to meet 20k before 11:59PM.
THEN ---- warning, it get's ugly. I called the elite line today - only to be told by another service agent a completely opposite statement, so I had to file a case number (which is pending).
I am a platinum premier elite, so I am devastated that so many Marriott staff gave me misinformation and inconsistent information that led to my actions. I could have checked out and purchased whatever $$ on December 30th if they told me correctly. This is so frustrating. WERE others affected by this misinformation? Do we have a class action situation here? I can't be the only frustrated life member who was told misinformation for Ambassador status?
Why can't they just be consistent and clear? How in the world does a stay on December 31, 2018 not count towards 2018? It makes no sense?!?!?! Why would we need to check out and back into the same hotel daily to be sure at year's end? That's nutty. Why can't the Marriott employees recite their elite rules consistently every time you call?
To further explain cmnath's post, T&Cs say: 2.1.d. Qualifying Stay. A “Stay" or “Qualifying Stay” means all consecutive nights a Member registers for, and personally pays and stays at any Participating Property, for which the room is billed to the Member.
i. A “Stay” is a stay of one or more consecutive nights at the same Participating Property by a Member who: (A) provides his/her Membership Number at the time of reservation or at check-in; (B) pays a Qualifying Rate or redeems a Points redemption Award or a promotional Award for the stay; and (C) stays in one of the reserved guest rooms. .......
This means that Redeemed Stays/Award Stays and Paid Stays all count towards your 100 nights.
Elite Night Credits are slightly different and can be received from CC Bonuses, 50+Nights Choice Benefits, 75+Nights Choice Benefits, etc, rollover (for 2017 only) and these also add to your paid/award stays, but not all Elite Night Credit count as Lifetime nights (which is a whole other subject, but I just stated it here so you would know the basic difference between them).
If you have the $20K spend (which is the Base Room Rate you paid to Marriott plus any Food/Beverage Charges to your room, not taxes) and have the 100 elite nights, you should be ambassador...
But, you said you had 64 actual nights that I assume you paid for, so that means to qualify you would have had to pay an average of $300 a night, plus spend about $16 a night on food/beverage, etc.
If you didn't do that, then you wouldn't qualify. If you did, you should be an Ambassador. Cheers!
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