Sorry if this has alredy been asked but i cant see it immediately on the search page.
I was lifetime silver before M day, within spitting distance of lifetime gold but a bereavment changed quite a few of my plans so i stayed just below the threshold on points on M-day.
My lifetime silver status was turned into lifetime gold on M-day and it shows up correctly. I just confirmed today that i have already topped over 1.6m points and have the nights to qualify for lifetime gold under the old program requirements but when i called platinum services today they said that the M-day conversion was a one time thing. My lifetime gold that i just earned wont get converted to lifetime platinum on dec 31st... basically sorry but i missed the boat... I'm lifetime gold and thats it... I have to qualify for lifetime platinum under the new requirements.
Did i understand things wrong or did the rep have it wrong. Am i now SOL and have i missed the boat?