I've been searching and trying to submit my question on my Lifetime status via email, on-line or DM but have not had any success. I get errors or no way to submit. When I call I am on hold for a long long time then the rep is confused and can't answer my question. So I welcome any suggestions on how I can get the question below answered or if anyone knows something I am missing.
"Can you tell me why my Lifetime Status is showing as Lifetime Silver when my profile shows me at Platinum level for 9 years and lifetime nights of 818?"