Has anyone else experienced a horrible customer service experience on the platinum line recently? I've had 2 issues, and neither has been remedied. I made first contact attempt on August 4. 4 online customer support requests later- all unanswered. 2 phone calls that I actually got a representative (3 that I hung up after 30 minutes), and they were 2 of the least helpful, apathetic, and downright rude customer service experiences I've ever had. During my call to the platinum elite line last night, I asked to speak to the supervisor twice...the agent refused. She put me on hold twice: once for around 5 minutes and again for almost 20 minutes. Both times, she came back on the line and said "my supervisor said..." That's not what I asked for!
I recently received Hilton Gold status because of my Platinum Amex...thinking of cancelling my 7 upcoming Marriott reservations and heading over to the Hilton side!