I achieved my 25th night this year on the second night of a three night stay at the Residence Inn Raleigh Midtown from 8/14 - 8/17. I then spent one night at the Fairfield Inn Raleigh-Durham Airport on 8/17, and one night at the Springhill Suites Florence on 8/18.
In reviewing my points earned, I have some concerns.
The Residence Inn stay awarded me 5 points per dollar spent (correct), but only a 10% elite member points bonus. Since this stay occurred prior to the program revamp on August 18th, this bonus should have been 20% (the Silver member bonus under the previous program).
The Fairfield Inn stay awarded me 10 points per dollar spent (correct), but again, only a 10% elite member bonus instead of the 20% bonus that silver members were supposed to receive before August 18th.
Finally, the Springhill Suites stay that occurred on August 18 awarded me 10 points per dollar spent (correct), but again, only a 10% elite bonus. On THAT date, I should have been upgraded to Gold status as I had more than 25 nights this year at that point, and should have received a 25% elite points bonus per the new rewards program that was effective on August 18. I also did not get credit for incidental spending at this hotel which I understand now counts toward the calculation of points earned under the new program.
By my calculations, I was therefore shorted 189 elite points for the Residence Inn stay; 75 points for the Fairfield Inn night, and 190 points for the Springhill Suites night, a total of 454 points that I earned, but did not receive.
Now, if Marriott Rewards wants to take the position that late week stays during the run-up to the program changeover will be rewarded based on the terms of the new program, I should have been a Gold member upon achieving my 25th night on August 15th, and rewards for the last three nights of my trip (8/16, 8/17 and 8/18) should have been calculated at the Gold level with a 25% elite bonus.
I emailed the above to Marriott on 8/26.
On 8/28, I received the following reply:
Dear Mr. Tradition,
Associate, Gold Starwood Preferred Guest
Starwood Hotels & Resorts Worldwide, LLC
Now, that doesn't even begin to address my concern. My stays are posted, but the reward points are calculated incorrectly.
Any idea how to get this resolved?