Transition was 16 days ago!!!!! I get points credits but no listing of what those points are and they don't look right. The last update on my activity was August 16, I am so frustrated!!!!!
You’re not the only one. My last update is from July and I’ve had several stays since then. Others are having similar issues. At this point you can consider it a “known issue”, but who knows when it’ll be fixed.
My last activity is from July 28. I see that nights and points are added, but no account activity.
Could you imagine if this was a bank? No itemizing of deposits and withdrawals? But it is a bank account. Those points are worth money. This is ridiculous. Marriott fix this now.
Points ARE currency because they pay for your stay.
Me, too! In fact, I have received two emails about points. One is from Chase saying I've earned 5,160 points on my Marriott CC for August, but it hasn't shown up on my available points total. Then, because of a big problem at the Florence, SC Springhill Suites, I had an apology email saying they were giving me 1,000 points in addition to the points I earned for the stay. Neither has shown up, and this all was well before the merger in early August. I figure it's useless to call now, but it's certainly annoying. I know they're having problems, but.......how long do we all have to wait for them to get things working? So, I've had no points or nights updates or activity since mid-July, but we've traveled, and I've been spending money like the proverbial drunken sailor. Surely at some point, my available points and nights will update, but it's getting tiresome waiting.
yes Vicki, it is especially a pain for people like yourself chasing legacy lifetime.
Thanks for understanding!
The only activity I show since 8/18 was when I canceled two or three point redemption stays. The points redeposited just fine. That activity displayed.
But with my two stays last week, I did get some points credited quickly, which at first I thought was accurate, but now I think is slightly low. I can’t even be sure I got my PAG! Without the activity on those displaying, I can’t verify their accuracy, & I don’t feel like wasting time on the phone for now.
verysuiteboy thanks, yes the points look generally ok, but as you know the devil is in the detail. Without the ability to verify there is no assurance that they are complete. I used to just assume but over the last year I have chased over 5000 points just on the little stuff like missing welcome gifts or shorting on the enviro bonus.
This is surprizing that it has taken 17 days and it is still not up and running.
I’m disappointed but not surprised
Same here, my nights and points are posting, but no activity since pre-transition.
I have been getting this problem for a week now. It seems the points from credit card were added to my total points. However, my nights does not reflect a stay two weeks ago. All it says in the activity tab is:
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