AnsweredAssumed Answered

What's the expected reply time from customer care?

Question asked by thefreakquency on Aug 29, 2018
Latest reply on Aug 30, 2018 by kharada46

Looking to get input on when I should be worried that Marriott's customer care has not treated an email I sent... I know they must be busy with issues related to program merge, but...


I was shocked to learn that the SLS Las Vegas is not a Tribute Portfolio Hotel anymore and my trip is in a few days...

We booked the hotel room based on chain membership and now I'm stucked with a week long reservation that will not count toward my status goal... It really s*cks, as Marriott, the SLS and my travel agency wholesaler (still) advertise the hotel chain membership, as you can see on the following screenshots I took this Monday:


 SLS Las Vegas Website:


Tribute Portfolio hotel directory:

WestJet website:


It's really frustrating. Bottom line, I feel I've been lied at.