Nights Earned & Points Received when paying using Cash+Points option

Discussion created by rebeccap on Aug 26, 2018
Latest reply on Aug 26, 2018 by bejacob

Hi All

So now that this new combined reward nightmare has now kicked in, could anyone give me a heads up as to how the points and nights earned works. I'm pretty sure in the past, that when I have redeemed some points for a Cash+Points stay I have still earned both nights and points. (Base points + Elite relevant to my membership).


However, the only stay that has currently registered after the merge is only showing 250 points - which I guess is the Gold Elite welcome points - even though I paid 50% in cash for the stay. I'm still missing a stay from the week before the combined reward scheme, so that could be a whole different issue!


Any ideas or clarification would be useful before I go back to the rewards team.