Hi there, hoping someone in the community or Marriott Rewards can provide some direction.
In the legacy Marriott Rewards program, I was a platinum member.
Equally, by way of the reciprocal status match, I was a platinum SPG member.
So far in this membership year I had made one stay of 2 nights at a Starwood property (a Westin) (and 43 in Marriott properties).
Prior to combining programs, I noticed that the Starwood stay (nights and points) had disappeared from my SPG profile.
My new status with Marriott Rewards is visible, and I have completed the combine program process.
I called Marriott Rewards for assistance; the person whom I spoke with was unable to help. He suggested I had multiple SPG profiles, which I do not (I confirmed the SPG number on my old profile, and the hotel folio to be correct). Additionally, I have a multi-night and multi-room stay booked at a Sheraton property next week, which is also not visible in my new combined portal. The Marriott Rewards person could also not see this.
The Marriott Rewards person whom I spoke with said that he had to transfer me to Starwood for assistance (so far, I have been waiting on hold for around 1.5 hours to speak to someone at Starwood).
I am concerned that the historical stay (including nights and points) from Starwood has been lost- based on the information provided by the Marriott Rewards person I spoke with, this is a reasonable conclusion.
Can anyone point me towards someone who should be able to assist to have this resolved appropriately?
Thanks in advance for any advice.