FYI, as if it was personal, my Chase Marriott Card anniversary was on 8/19 and I haven't been received the email, 15 Elite Nights, or certificate for the stay at a 25,000 property. I called the Platinum Premier line and wasn't exactly given a comforting response. She did acknowledge that my anniversary had occurred but had submitted a work order to have the nights and certificate to post. Supposedly I should see it by Friday and if not told to call back. That call took 30 minutes to for that. Drama.