What's up with the Platinum Premier phone lines?

Discussion created by nittanysteve on Aug 22, 2018

Been trying to call and have been waiting 15-35 minutes, twice I was disconnected as soon as the person was picking up and had to wait again.  It's been bad for a while now, and I'm pretty sure I'm being connected to the regular call centers, not Platinum or PP, the representatives are much less knowledgeable. 

Also, why am I entering my rewards number every time I call? Used to be recognized by my phone number.  They used to just answer and say "Hi Mr. S****".