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Submit Complaint for Customer Service Operator?

Question asked by lcain1988 on Aug 21, 2018
Latest reply on Jan 28, 2019 by 593068562

Does anyone know if there is there a way to submit a complaint about a Marriott customer service operator? After being on hold for about an hour, a lady named Ann answered; I explained to her that I needed to verify a reservation that I couldn't find the confirmation # for. She very rudely said she couldn't do anything and hung up. An hour of being on hold! I feel like Marriott wouldn't appreciate that service and it did say we were being "recorded for customer service purposes".