My previously earned free night at a Category 1-5 got changed!

Discussion created by ready4atrip on Aug 20, 2018
Latest reply on Sep 26, 2018 by ready4atrip

I was awarded a free night at a Category 1-5 hotel as an Anniversary gift for having the Marriott Rewards Premier Visa Credit card before the August changeover.  This is a gift for having the card for the previous year: I even checked with Chase.  This is not given for the coming year, but is an anniversary gift: meaning for the year before.


I have an email from Marriott stating "Happy Anniversary!  Celebrate with a Free Night. You are entitled to a free night at a Category 1-5 for my account anniversary." 


This was awarded before the change.


Suddenly as of August 18th, my certificate now states on the activity page that the free night has a value up to 25,000 points.

This should not have affected my certificate.  It was earned before the changeover.

I should still be able to use it for a Category 1-5 hotel.


I am very displeased.