normanp

Breakfast Devaluation at Trump Turnberry

Discussion created by normanp on Aug 21, 2018
Latest reply on Aug 30, 2018 by yogib

We are back at Trump Turnberry for a couple of nights - our first stay post merger. As usual we were offered the choice of points or breakfast and again, as usual,  we chose the breakfast. On arriving at the dining room this morning, however, we discovered that the hotel (or maybe its the entire Luxury Collection Brand - I don't yet know) has used the cloak of the merger to devalue the breakfast amenity - insted of the full breakfast offering, my platinum (plus) welcome gift now only covers a continental breakfast. This is certainly not mentioned in the new terms and conditions that I have read. I have written to the General manager for clarification and will post the result of that interaction here, if and when it comes. A friend of mine is currently staying at the Danieli in Venice and reports no such changes in that member of the brand. I wonder how many other unwelcome changer are going to be made under cover of the merger?

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