I booked on my computer (the certificate option on final confirmation page would not show up on app) a night for an upcoming stay.
On the confirmation page, it allowed me to select either use 20,000 points or check the use free night certificate I earned from my marriott credit card. I checked the latter and hit confirm.
When i look at my reservation online, it says the summary of charges is 20,000 even tho I selected the free night certificate. Is that normal or did it not take my free night certificate? nowhere on the page does it indicate, I am using a free night certificate so it is confusing. Also at the top of the page, it is telling me to order my certificate now or one will be auto-ordered 7 days before my stay.I clicked the order link just for the hell of it, but the only option it has there is to change it to a paid stay.
I tried calling Marriot reservations but I was put on hold for 20 minutes so I gave up and thought I could try asking here.