My last three reward stays (a CY and two Marriotts) have posted without the 400/500 points credited. I had thought we were supposed to earn them on any elite-qualifying stay?
You are correct. You should earn the PAG points even on an awards stay.
Here's my last stay on points (no charges to the room).
If you can get through to the customer service line quickly, I find they are prompt in adding these points to your account.
I’ll second that, but without the screenshot! Welcome points are a given every time you checkin, no matter what the rate, or if you’re redeeming.
I have a Fairfield stay next week, so will contact them after that posts (either way). I'm a bit concerned it'll look like I'm pulling a fast one taking the property amenity, claiming missing points later, but I'll ask. Odd coincidence, but likely it's a Marriott issue on their side; my July Delta stay posted yesterday after I submitted a missing stay invoice, no 500 points so I can't think of any other reason for this sudden bad luck.
I had a paid stay that was missing the PAG points last week. Doesn't happen all the time, but it's easy to fix.
Bad accounting, as usual, on Marriott’s part. I’ve redeemed over 800K points on stays this year, and going into next. I have gotten my PAG for the redemption stays, so go get ‘em
I didnt get the points on my last stay but i checked in at 12am and petson on didnt seem to know anything. I usually get a market item or starbucks coffee and 400 points this time only market item
Technically, you are only supposed to get one or the other. They are supposed to ask which you want. But from time to time I have gotten both.
Most brands it's points OR a food & beverage amenity/credit.
At CY and AC (in the USA) you currently get 400 points AND a market item.
Of course all this is changing in a couple weeks.
Platinum Elite Welcome Gift (new program)
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