Missing Rewarding Event. Hotel giving me the run around as the original GM left.
Some background on the booking. It was a very quick last minute group due to rain delays for Athletics. Literally days between making reservation and athletes arriving. I do not have a copy of the contract. I don't think I was given one.
We did a CCA (credit card authorization) for payment and I did send a rooming list. Asked repeatedly for the booking to be set up as a Rewarding Event. Told several times that all was good and taken care of. (I know...I know)
Soooo now I have been trying for months to get my points and now they are telling me that they cannot give me points without the guests names, so I sent them those, but they really should have been able to see that themselves. They are telling me I need to call the Missing Points line, which is not how this should go. I don't need the Elite nights, I need the points!
I am currently Lifetime Silver and so I am pretty upset as I am only 41,000 points from the lifetime elite bump in December. I need to get every point I can in the next 5 months. I book Marriott exclusively for my college, I'm the Travel Manger. Have never ever had this issue with a hotel. What's a girl to do??