Marriott Customer never reply to my email

Discussion created by mlearner on Jul 20, 2018
Latest reply on Jul 25, 2018 by kathynfmom

I send an email about my troubles during the previous two stays to marriott customer service. However, it has been a week and I still did not receive any reply from them. Does Marriott customer never reply to people's email? They completely messed up my credit card and also member points.