Dear Marriott, I am having difficulties receiving missing points for my stay at the Palazzo Naiadi from July 1st to July 5th. My confirmation number was 99968123 and it was a prepaid booking through Marriott's website. I provided Marriott with my credit card statement of the prepaid amount, as well as the hotel bill of extra charges incurred during my stay. I have just contacted Palazzo Naiadi via email for help with this request because I am so frustrated. I am not sure why this issue hasn't been resolved, especially since I have provided all documentation. Would you mind helping me out with this problem?