Customer Service falling short?

Discussion created by andrea.c on Jul 17, 2018
Latest reply on Jul 17, 2018 by andrea.c

First time it happened to me that a request for missing stay - filed via website - was completely ignored.. after a month of silence sent another request, this time copying Rewards Procedures <> and still no news.


Is it just a glitch impacting me or anyone else is experiencing the same?


Hoping this is not going to be the post merger trend....