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Platinum Guest Relations: how to reach supervisor for support?

Question asked by anandabhairava on Jul 1, 2018
Latest reply on Jul 2, 2018 by arizonatag

Hi everyone, is there a way to reach someone from Marriott Platinum support desk who deals with guest relations? I have had a rather unpleasant experience at one of JW properties; I have contacted the property to solve the matter after my stay and have been ignored. Writing to Insiders support here did not help either. I could call to USA call-center, but seen complaints it takes hours now to get through and dedicated Platinum lines are off.