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Terrible Experience, need help!

Question asked by matthewmcg78 on Jun 28, 2018
Latest reply on Aug 1, 2018 by frustratedat20020

I have been a Marriott "guy" for as long as I can remember (650 Lifetime Nights) and recently had an awful experience at the Gaylord Palms Hotel in Orlando.  I have hotel manager and GM connections at different Marriott hotels across the country however, I want to take this complaint as high as I possibly can and I'd like to document it via email so that it's properly communicated.  

 

Is there an escalation email or whom should I contact at Marriott corporate for this?  I have dealt with the actual hotel enough and am so frustrated with the way they handled things that I have zero interest in communicating with them any longer.  Any help would be appreciated with the process and whom to contact.  Thanks so much!

 

Regards,

 

Matthew

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