I'm tired of lousy Marriott service. Over 20 years of loyal business and I feel I could walk into a Walmart and be treated better. I have been on hold twice this week on the "Platinum" line, waiting over 10 minutes each time.
I sent an email to corporate on Tuesday, unbelievably got this response and still have not gotten a response:
Thank you for contacting Marriott!
We have received your email. For your records, the following case number has been created: 29869562.
We are experiencing higher than normal email inquiries.
One of our team members will review your inquiry and respond to you as soon as possible with a personal reply.
Thank you for choosing Marriott!
Is it just me?