AnsweredAssumed Answered

Reward nights from travel package not posting?

Question asked by krylancelo27 on Jun 22, 2018

I used my points to purchase a 7 night hotel and miles package at the end of 2017 and just completed my 7 night stay at the Renaissance hotel in Ho Chi Minh City, Vietnam. I stayed at the end of May and I expected to see 7 nights show up in my nights stayed redeemed but as of now, it still hasn't shown up. I have called to submit a missing stay request 2 weeks ago but it still doesn't show up.


Can anyone advise me if the 7 nights counts towards my 2018 stay totals? Does it normally take this long to post or do the 7 nights not count as redeemed night? Any help or insight on this is appreciated.