Instant gratification

Discussion created by vickiinvirginia on Jun 19, 2018
Latest reply on Jun 19, 2018 by arizonatag

Yes, I like instant gratification. I admit it. Especially when I'm doing something that involves money or, in this case, points, I feel very insecure about not receiving immediate responses.  Having done some points transfers on SPG a few hours ago, everything about my account updated immediately there.  Marriott??  No, nothing....still waiting....and waiting.  I know it's mentioned so often here, but I'm quite perplexed about a company as large as Marriott that can't have a responsive, accurate, timely technological presence.  Why do you all think this is the case?  Do they just not want to spend the money to have a top tier technology department? Do they not care anymore AT ALL about customer satisfaction?  I'm sincerely perplexed, especially in light of the glaring difference with SPG technology.