Look No Further - common to change the bed and smoking preferences?

Discussion created by marno on Jun 20, 2018

I booked a room at the Tokyo Marriott in August for 6 nights, incidentally to celebrate my 40th birthday.  I booked a Deluxe King Room, Non-Smoking.  I found the room for less on a travel aggregator site, and had the LNF approved (same details, deluxe king bed, non-smoking).  It was approved, and I now I see the lower, approved rate on the booking on, but I also see “King Bed - unavailable” and “non-smoking - unavailable”.


These two factors are non-negotiable for me, and I don’t understand why my travel aggregator LNF reservation had to EXACTLY MATCH the reservation, but once they approve the match they can effectively downgrade me (based on my preferences, and what I had booked on both sites) to 2 beds and a smoking room, which is not what was booked on either site.


Any insight?