I am currently a Gold member and booked “1 king, sofa bed, whirlpool” at a Courtyard. Upon arrival I was given a room that appeared to meet that description. Come to find out, the whirlpool does not work, the front desk knew it didn’t work (but didn’t tell me until I called down), and said they had no working ones currently available. Their take is that they only have to match the bed type.
Am I supposed to receive compensation for this? I specifically booked this room as a way to unwind after a long week. I’ll ask a manager in the morning before check out and hope they see it differently.