wondering what the "guarantee" details are for a late checkout...am told cannot get later than 1:00pm, even tho I am Platinum because property is sold out tomorrow. I am not at a resort or conference center.
"Subject to availability" up to 4pm, so they are well within their rights to offer only 1pm. After 1 August however, you will have (supposedly) guaranteed 4pm (per the new program postings), but we'll have to see how that is handled going forward.
Unfortunately in this case, there isn't much you can do - they extended you to 1pm, so 1pm is what you get, as appropriately awarded to you under your late checkout benefit.
From the Terms and Conditions: "Guaranteed Late Checkout: Gold and Platinum members may check out as late as 4 p.m. This benefit is guaranteed at all hotels, except at resort and convention hotels, where it is based upon availability. Marriott Vacation Club is excluded from this benefit."
I see no availability limitation for "regular" hotels. A call to the Platinum desk is in order.
The supposed gray area is where it says “as late as” 4pm. This can be interpreted by some to be at the property’s discretion, not the guest’s. The property did honor a later checkout until 1pm, so it did guarantee a late check out in that respect
However, as o0o0o0o0o0o...points! mentioned, it’s supposed to be a true “guarantee” starting when the new benefits take effect in August.
Gold Elites will get 2pm (but only subject to property’s discretion) whereas Platinum & higher show 4pm (not asterisked as “based on availability”)
"This can be interpreted by some to be at the property’s discretion, " - the proper English interpretation of the way the language is used is at the guest's discretion. If they want it to be "at the hotel's discretion" they'll need to word it differently. I suppose some people may decide to use "creative English" but in wordings of benefits, as we have often found out to our detriment, wording matters. In this case, it is clearly pointing towards the guest to make that decision. Past 4 pm....that is the hotel's decision....
I believe there is a financial penalty when a hotel fails to come up with a benefit, so if they have to force the guest out prior to 4pm, I think it costs them $100 (or whatever the penalty is) - on this part, I am not entirely sure, it has to be checked.
There's no penalty to the consumer, in terms of a "Benefits Guarantee" for late check-out, so not much you can do except complain, and arguing about semantics probably will be a worthless proposition for the member.
Not arguing with a hotel about this.. It isn't the hotel that twisted the English around, it was someone else posting. Hotels don't expect us to twist the English around to suit our needs, nor will I expect (or tolerate) them doing the same. Nor do I expect this to be a problem. If they don't have the late check out, they will pay the penalty. That's their out. And it makes sense.
One of the drawbacks of being long time Insiders, is the observance of us debating the same old issues time and time again as they rear up to bite a new user of the 'benefit' trying to use sound logic.
Ever since this first came out in April 2016
Announcing Three New Benefits: Experiences Marketplace, Elite Concierge Service, Guaranteed Late Checkout
we have debated what guaranteed means. I will note that the "as late as" language changed two or three times during the debate - but bottom line - it has in practice, several times, been shown to be up to the specific property to determine, once again another Marriott guarantee, until it isn't.
I will be curious post 8/1 when the chart platboy highlighted is schedule to take place; there seems to be far less ambiguity; but I will not be surprised if again, occasional "no goes" pop up - it's just the way it goes in a game where Rule #1 is, "we can cancel this puppy anytime we want".
Looking forward to the much hyped but delayed offering of the Award schedules. Flueck said in April that the remaining of the award schedule - which covers over 5,000 properties, would be posted in 4-6 weeks....oops. I'm confident that will be a blast. Good luck to all.
Retrieving data ...