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Marriott Guest Relocation Policy?

Question asked by mhaynes521 on Jun 13, 2018
Latest reply on Jun 14, 2018 by verysuiteboy

What is the policy for relocating a guest to a competitors hotel, even though the guest has had a confirmed reservation for several months in advance. This happened to my wife and I last Friday, and we were only notified by email of the relocation just one hour prior to us arriving at the hotel. Just curious what company policy is on relocating a guest.