phctourist

Marriott Survey

Discussion created by phctourist on Jun 12, 2018
Latest reply on Jun 14, 2018 by painedplatinum

I just received a request from Marriott International and CEB, an independent research company, to fill out a survey about Marriott service.  I gave them excellent grades on most issues until I got to a question about customer service via WEB site and/or phone.  There, the grades went down dramatically.  On my most recent inquiry, I had been unable to reach them in a timely fashion either by WEB site or phon.  I made clear in the comments how poor the phone service has become with 20 and 30 minute waits to even speak to a representative.

 

Did anyone else get this survey? 

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