Platinum Premier Call Number is Now Awful

Discussion created by hfl on Jun 10, 2018
Latest reply on Sep 8, 2019 by heathercliff

What has happened to Marriott customer service??  It used to be I would call the Platinum Premier line and someone would quickly answer, say "Hi Mr. X" and solve my problem.  For the past three months it's been awful!!!  I call, a machine answers and gives me a 5 minute talk on Marriott rewards, then the worst voice recognition system I've come across takes another five minutes to get me to a reservation agent, who then doesn't have my record.  From outstanding to worse in the business...that's impressive