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Complaint Escalation

Question asked by srl1223 on Jun 7, 2018
Latest reply on Jun 7, 2018 by communitymanagers

Hello I submitted a complaint via FAX on April 11th at 1:38am to the Marriott customer care and never received a response. I have been a premier member of Marriott and Starwood for many years.  Although my road warrior days are over, I have been loyal to this brand and I feel since Marriott's lack of response to my complaint as an affront to all the years of business I have provided to this organization.  Please let me know what I can do to get someone to respond, review and reply to my complaint.  Thank you in advance.

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