Platinum Service?

Discussion created by lacarrie on Jun 4, 2018
Latest reply on Jul 19, 2018 by verysuiteboy

Platinum Desk - 45 minutes on hold and counting in the middle of the day to follow-up on an unposted reward at a Category 9 resort and book a new trip.  Marriott recently sent me a congratulatory email for 30 years as a Rewards Member.  In 30 years, I have never experienced this level of poor response from Marriott.


I have Hilton Diamond Status too but Marriott is always my go-to.  Come on Marriott.  We've been partners for 30 years.