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How to escalate complaint

Question asked by co2twins on May 30, 2018

How can I contact someone via email from Marriott? I went to the contact us section and submitted a complaint and received an automated message saying I would hear from the hotel management only to again receive a generic message from the hotel manager which did not even address any of my issues. I am extremely upset that I can’t seem to get anyone to reach out to me regarding my complaint. I really expected more from Marriott.