Do you mean booking your reservation on line? Or checking in on line (through the app)
Booking the reservation on line = no there is no extra benefit.
Checking in through the app early could maybe provide you the ability to receive and upgrade. I've been told by hotels the earlier you check in the better. With that being said you will always be in line behind PP, PE, LP, If after the hotels upgrade them and there are still upgrades available then you should receive one.
Now that is the way it is supposed to work. Doesn't mean it always does.
I'm not sure this is accurate. I don't see anything in the rules that requires a hotel to deny him an available upgrade at checkin because they have some platinum guests checking in later. Im sure it happens, but I don't know if it is supposed to.
Hotels do have an easy workaround, however, by simply upgrading the Platinum guest before arrival. I have had this happen many times and as much as a week early. Once I logged in a couple days before my arrival date to find a hotel had upgraded me from a standard room to a 2BR suite. That was great.
I have checked in via app and when I arrived, I was given the upgrade. but I've never received it online or in the app.
I do not believe you receive any additional consideration because you made your reservation or checked-in online. Basically, it is availability upon your check in. When you do arrive if they have not offered any type of upgrade, do ask, all they can say is no. The only other advantage that I am aware of when your check-in online is that that they use your preferred credit card that you may have on file with Marriott and you do not need to provide a credit card in person. Keep trying!!!!!
I have not perceived any difference in my chances of getting a room upgrade depending on my communications channel. Just my ability to get notified if they decide to give me an upgrade. Also the following:
1. It lets them know you still intend on honoring the reservation
2. It lets them pre-authorize your credit card ahead of time
3. It provides housekeeping with a rough idea of the check-ins for that day.
4. It lets them prepare your key card in advance (I still have to wait in line....)
1. Get alert of when room is ready (this has worked sporadically for me)
2. Get notified if you have been upgraded (I have seen this a few times)
3. Make mobile requests (depends on property how well they manage social feeds)
4. Tell them you want to check-out later (this is very good for me)
5. Make a green choice (also a nice option to have)
I have found that I have had better luck on upgrades by checking in on line. Some places, it make no difference because when you get to the hotel they start the process of check in as if you never checked in on line, however in many cases , when I get there my package is already set up and all they have to do is hand it to me. In those cases many are upgraded. By the way someone above said golds stand behind LTP, PP and PE. From my experience the desk does not see anything about being lifetime of plat premier, only platinum. The rules say "availability at time of check in" so if there is an upgrade at time of check in you should get it..
I also agree, I have never seen or heard of any pecking order for room assignments/upgrades at the Check-in desk.
If it does happen, it may be in the backroom at the discretion of the rooms controller/coordinator, supervisor, or manager on duty (MOD).
Our chances seem to be better at pre-arrival where someone may specifically be looking at room availability. If its left to the check-in agent, I think they just search for what is best available at the time we show up in the lobby.
I often arrive late in the evening on check-in day (usually Monday for business) and it seems that I just get assigned what is left over from all those who came before me at 3-4pm (outstanding room category/bed type guarantees) unless something has been pre-assigned.
Checkin is online up to 48 hrs before not to be confused with “time of physical arrival” at the property.
Also starting in August we’ll find out if they can distinguish between lifetime versus non-lifetime, or if properties will start to sort by checkin vs arrival
I'm also eager to find this out but have low expectations. I made LTP 15 years ago and don't recall anyone at a property ever having any visibility to my LT status. I think they can only see your current yearly status level.
Thinking about that more, I'm not so sure what added value that would bring? I personally think there is no field in the reservation agent's record for LT status. Here is the way it is probably programmed in the record for me:
Member Status: Platinum Premier
Expiration Date: 12/31/2018
Member Status: Platinum Premier
Expiration Date: 12/31/2100
I suspect the LT status is just implemented in the electronic record as a date way out into the future. I recall many legacy systems being programmed years past as 12/31/9999 to represent LT statuses. They cant use 9999 anymore due to issues with interoperability with other legacy systems. This was last remediated in Year 2000 projects.
I’m hoping so (new LT recognition), since they’re changing the names of the status tiers, and making such a big deal of everyone securing whatever Lifetime statuses they can.
Silver 10-24=new Silver
Silver 25-49=new Gold
Gold 50-74=new Platinum
Platinum 75-99= new Platinum Premier
Platinum 100+ with <$20K spend=new Platinum Premier
Platinum 100+ with >$20K spend= new Platinum (Premier with) Ambassador
Marriott is upgrading their software, and in some cases hardware to accommodate the changes. For instance, Marriott has this to say about Ambassador:
Beginning in August, once you’ve stayed 50 nights at our hotels, your year-to-date spending will appear in your online account so you can easily track your progress toward an ambassador.
I hope they take your recommendations!
Actually, I'd rather they DIDN'T know about lifetime status. Their best customers should get their best rooms. If you're lifetime perhaps you USED TO BE a good customer but now you're just riding the lifetime wagon, maybe booking cheap rates and only staying a few nights a year. (Nothing against lifetime status -- I have it too.)
I don’t think most people coast once they reach lifetime, particularly business travelers, but it’s nice that you can take it easy eventually & still be recognized for your loyalty & hard work getting there regardless. Virtually everyone slows down at some point.
I'm hoping they sort LTP over P for upgrades, as well. We’ll find out more once August comes around.
It would kinda be like working all your life for a pension and then not collecting it.
I agree with recognition of Lifetime. You worked very hard to achieve that level and contributed to the success of the organization (Marriott) and should be rewarded. Those that have slowed down maybe on a fixed income and the fact that they achieved a lifetime status of gold, platinum etc. was there way of spending in the present, so they would have draw down period when they are not spending as much. Here is to Lifetime status recognition.
bigmrm - I agree with what should be the pecking order - current year status having the "same tier" as LT should trump the LT always IMO.
But that makes a bad assumption that an LTP isn’t also a current-year Platinum as well!
In fact , pingreeman you are the perfect example. You have many thousands of nights to your name, have made top status in more than one program (LTPLUTONIUM+++++), so are you saying that if & when your travel slows down, a regular year-to-year platinum (or Diamond) should get priority over you? That your stay & spend history up to that point holds little or no weight?
Well this has gotten a bit off topic from where it started. That said, I'm going to jump in to disagree.
Platinum is Platinum whether you earn it each year or have reached Lifetime status. All Lifetime status means is that you don't have renew your status every year. When you walk in the door, all that should matter is what your status is today. For LTPs that will always be Platinum. Some of this will be resolved when the Premier Platinum-Ambassador status kicks in. For everyone else there should be no differentiation between Platinums. Platinum is Platinum.
Right, currently that’s what Lifetime means, but we don’t know if recognition will change come August, or if benefits will be prioritized differently since they’re upgrading all the software (Welcome Mr Smith, thanks for being Platinum Premier). It’s not a leap to think they might say, “Thanks for being Lifetime Gold” either with the software upgrades. There’ll be PP-A, then PP, then P for room upgrades. Maybe Lifetime statuses will be viewable & slotted in accordingly, as well. We just don’t know yet.
Since they’ll be tracking spend for Ambassador purposes, it’s also not a stretch to think that properties may categorize Platinums by yearly spend/Lifetime spend when deciding who to upgrade or when offering amenities (even though they may not admit it). Spend can be quantified, and may be a “background “ capability for properties to utilize.
As of today, front desk agents/phone agents don't “see” the Lifetime part of our status, readily anyway, but we won’t know for sure if that’ll differ in August & beyond with all the upcoming changes.
If I can think of it, so can the aliens at intergalactic headquarters
verysuiteboy - YES - I believe an annual spender/status should have priority over an LT status. For clarity, allow my personal example: take the higher of a my current annual status (Member) vs LT status; in my case LTP. Compare that to member B's annual status of P vs LTG; his P is the higher. Since B has P, that should trump my LTP status as he has the highest status albeit an annual status.
When should he be able to trump my status? When splitting hairs such as when it comes to upgrades or concierge floors, etc. i.e., check-in superiority.
Under the new program I will have LTPP but both PP-E (tie) and PP-A (new program annual top status) should trump my status (current program PPs should top my LTP, too). I have always believed that current spender status should trump a LT status despite the history it took to earn the LT status.
It would be interesting to ask the SPG folks if there is special mention to lifetime at check in. That may be the clue for the future.
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