During an April stay at the JW in Washington DC - we had a, well, interesting couple of encounters / occurrences over the course of our two night stay. I'm a Platinum and I usually give feedback when the email surveys are sent post-stay - this time being no different. I received an email from the Front Desk Manager within a few days, apologizing for the inconvenience and offering 10,000 points for the inconvenience. I replied, accepting that offer... but received no follow up. I replied again - crickets. Left a message - no reply. I'm not trying to call out the FD Manager, but I'd like the 10,000 points and have the emails saved with her offer. Thoughts on how to proceed?