Promised additional points by the manager of the Courtyard in Yorktown VA approx. 2 weeks ago, however these are still not showing in my account. Emailed 1 week ago asking for update... no response. Who do I need to speak with about this? Expecting management at local locations to follow through with promises.
"I understand that your recent stay wasn't the best experience. We would like to apologize for any inconvenience it caused you or if your expectations was not met. We understand as a loyal Silver Elite reward member you expect us to provide you with the services and standards you are used to. We will still be rewarding you your 250 points for the Your Choice program and in addition adding an additional 2,000 points with it. We are happy to inform you that we are scheduled for renovations and hotel updates this year, and hopefully we can have you as our guest again soon."