Is this phishing? Have been calling the 5 diff Marriott numbers I have now for over an hour. On hold forever. It seems neither of the platinum lines even work any more. I get the same automated system on all the lines. And never get through. Not one of the lines has asked for a MR number to route call faster.
This is is an awful way to treat a lifetime platinum with 1500 nights and 4,000,000 points.