how do I claim a missing stay. I logged in, click on my name, went to activity - but there is no option to select" claim missing stay". please help
Thanks for reaching out. Here is a link to the Customer Support There is a drop down menu for the "Request Type". You can choose "Missing Stay" and it will prompt you to add the hotel information and attach a folio. Once you provide all the information and submit, we will be happy to assist you.
Hope this helps!
Dear Community Manager,
I have a problem with missing points and stay too.
Is is 13 days since I have checked out from my last stay and nothing appears on my account; I wrote two times to MR Customer Care and one time to the Hotel, but no one reply.
Is there a way to took into this for me?
I am undergoing a Platinun Challenge finishing in a few days so I am extremely concerned if one of my stays will not be posted on time.
Thanks for anything you will be able to do for me.
Thank you for reaching out, and we are sorry to hear of any frustration or worry. If you could please submit a Customer Support and put in your folio, dates of stay, hotel name, and reservation number we can reach out to our team on your behalf.
We look forward to hearing from you!
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