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Credited for hotel rate but not 10x per dollar at Autograph Collection

Question asked by mrfullwm on May 9, 2018
Latest reply on May 9, 2018 by bejacob

Hi all, I'm checking in here because I haven't heard back about the missing stay request I sent in via a last week. I stayed at an Autograph Collection hotel in mid April and was credited points for the hotel rate only and not the 10x per USD on qualifying charges. The hotel was relatively new (opened a couple of weeks before I stayed there) so I'm not sure if that has anything to do with this. Has anyone else experienced this before?